Duplicate of Knowledge Base Structure

Getting Started

• Platform overview

• Basic terminology

• Navigation basics

• System requirements

Account & Access

• Password reset

• Login issues

• Email delivery & security rules

• Reset email not received

• Expired or reused reset links

Devices

General

• What is a charger?

• What is OCPP?

• How device registration works?

• “Waiting for registration” explained

• Registration failed: common causes

• Retry vs. recreate device

• Test results interpretation

Connectors

• Connector types explained

• Max power rules

• Multiple connectors behavior

• Invalid combinations

• Missing or incomplete connectors

Editing & Limitations

• What can be edited after registration?

• What cannot be changed and why?

• When a new device is required?

Errors & messages

• Common error messages explained

• Registration status indicators

Locations

• What a location represents in the system?

• How locations affect devices and chargers?

• Location visibility rules

• Location dependencies (devices, charging plans)

• Location cannot be deleted because it has active chargers

• Chargers still appear after location changes

• Location missing from dropdown when adding a device

• Editing a location affects existing chargers

Charging Plans

• How charging plans are applied?

• What happens when multiple plans exist?

• When changes take effect?

• Default plans and personalized plans

• Charging plan not applied to a session

• Plan assigned but charger still uses old plan

• Time-based rules overlapping

• Editing an active plan

• Deleting a charging plan that is in use

• Sessions started before plan changes

Policies & Security

• Terms & Conditions behavior

• Data protection rules